We keep personal information only for as long as we need it for the purpose we collected it, or as the law requires. Periods run from the end of the event shown.
1. Retention periods
Record Kept for Reason Enrolment and account records Active account plus 5 years Verify certificates, answer queries, accounting Assessment and quiz results Active account plus 5 years Appeals, certificate verification Classroom activity logs 24 months Progress and refund checks, support Certificates (copy and REF NO) 10 years Verification by employers and exam bodies Email and QR sign-in logs 12 months Account security Emails and enquiries 2 years from last message Support and complaints Payment and invoice records (once billing opens) 5 years from the end of the tax year Tax and accounting law (SARS) Website analytics As set by the analytics provider (max. 26 months) Improving the site Assessment attempt logs (times, IP address, browser, integrity flags) 24 months Security, appeals, misconduct review Record of acceptance of the Assessment Regulations As long as the related attempt is kept Proof the candidate was informed Reasonable adjustment requests and evidence While the adjustment applies, then deleted or de-identified Arranging support (special personal information) Assessment misconduct case records 5 years from the decision Accountability, appeals Complaints and incident records 5 years Accountability
2. Deletion method
- 2.1At the end of the period records are deleted from the live system, or de-identified so they can no longer be linked to you. Backups are overwritten on their normal cycle. Paper or exported copies, if any, are securely destroyed.
3. Earlier deletion and legal holds
- 3.1You may ask us to delete your information sooner (see Data Protection Policy). We will do so unless the law, a dispute or an investigation requires us to keep it. Write to coreknowledgedigital@gmail.com.