Assessments
Technical Problems and Assessment Disruption
What happens if your connection drops, your device fails, there is a power cut or our platform has a problem during an assessment, and what we will do to put it right.
1. What protects your work
- 1.1Your answers autosave about every minute and whenever you move between questions. If you lose connection briefly, log in again and reopen the assessment to carry on. Saved answers are kept.
- 1.2The timer is held on the server and keeps running while you are disconnected. Reconnect as quickly as you can.
2. Problems on your side
- 2.1A device fault, loss of your own internet or a power cut at your location (including load-shedding) does not stop the clock and does not entitle you to extra time. If the paper submits when time ends, your saved answers are marked.
- 2.2Where the assessment allows more attempts, you may sit again. If it does not, contact us and explain; we will look at your case fairly and may offer a fresh attempt where the circumstances justify it.
- 2.3Please check your set-up in advance (browser, charge, connection). For invigilated assessments, follow the invigilator's instructions about recovery.
3. Problems on our side
- 3.1If our platform or a question is faulty, we will verify it from our logs. Where a verified fault affected you, we will restore your time, void the attempt or give you a free new attempt, whichever is fair, and tell you which.
- 3.2If a question is found to be wrong, we correct it and re-mark every affected attempt (see Assessment and Academic Integrity Standard).
4. What to do
- 4.1Note the time and what happened. Take a photo or screenshot of any error message.
- 4.2Contact us within 24 hours at coreknowledgedigital@gmail.com or WhatsApp +267 76066483, with your username, the assessment and your evidence. Never send your password.
- 4.3We acknowledge within one working day and decide within five working days, giving you the reason. If you disagree, you may appeal under Results, Feedback, Retakes and Appeals.
5. Planned maintenance
- 5.1We avoid maintenance during scheduled assessments and announce it in advance where we can. Sittings that cannot start because of a platform outage are rescheduled at no cost.