Policies, in plain English
Short courses, CPD and upskilling. Version v1.0-2026-10-17, updated 17 October 2026.
Buying and learning
Terms of serviceThe agreement between you and CoreKnowledge when you enrol, order or use our learning portal.Refunds & cancellationsClear rules for self-paced courses, packages, and face-to-face or in-house groups. Buy with confidence.Payments & invoicingHow quotes, invoices, references, due dates, proof of payment and credit terms work.Group & in-house booking termsFace-to-face and in-house training for groups of 5 or more: quotes, substitutions, venues and attendance.Copyright & intellectual propertyWhat you may and may not do with our materials, and who owns your workplace deliverables.
Your data
Learning and assessment
Certificates & transcriptsWho receives a certificate and transcript, how they are verified, when they are released, and reissues.Assessment, moderation & appealsHow your work is assessed fairly, how moderation works, and how to appeal a decision.Learner code of conduct & academic integrityRespect, honesty and your own work, including how to use AI tools responsibly.
Support
Questions about a policy? Ask us; we reply within 1 working day.